01538cgm a2200373 i 4500 2550379541 TxAuBib 20240906120000.0 r 160825|||||||||||||||||||||||||||||eng|u 1167509 Kanopy (OCoLC)956900057 VDU eng VDU TxAuBib rda Refining Service Operations [Kanopy]. The Great Courses, 2015. [San Francisco, California, USA : Kanopy Streaming, 2016. 1 online resource (streaming video file) (31 minutes) : digital, .flv file, sound. tdi rdacontent c rdamedia cr rdacarrier In Process Record. Title from title frames. Film. Originally produced by The Great Courses in 2015. Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the 21st-century business landscape.. Mode of access: World Wide Web. Business education. Advertising & PR. Marketing. Educational films. lcgft The Great Courses (Firm). Kanopy (Firm). https://USERNAME.kanopy.com/node/167510 https://www.kanopy.com/node/167510/external-image